Thank you for shopping with us. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.

  • Any item taken in for return must be brand new, factory sealed and unused.
  • Returns must be received within 30 DAYS of placing your order.

If your item is eligible for return, please contact us by email immediately.

The return must be sent with a copy of invoice or receipt. If this does not occur, the return is deemed to be refused. Refunds for returns may include exchanging your existing item, receiving a refund back to your credit card or paypal account with a 15% restocking fee, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.

If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.

Before returning product, contact should be made prior by email to request a shipping or postal address.

Note: Returns take between 3-5 business days for completion.

Order Acceptance PolicyYour receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dead Serious® reserves the right at any time after receipt of your order to accept or decline your order for any reason. Dead Serious®, reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Goods and Services Tax (GST)GST is included in the prices displayed.

Service and SupportAll requests for technical service and support shall be made directly to Dead Serious® in accordance with their terms and conditions. This site also hosts tools and information that may assist a customer. Service of a product should only be conducted by a competent person.